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Own your last kilometre.

Aggregators give you reach and take 15–30% of every order for it. Run in-house delivery and that margin stays at the venue — along with every customer address, reorder history, and delivery note that should never have left in the first place.

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From the customer's tap to proof of delivery.

Every step in the delivery run is connected to the same system your kitchen and floor already use. No radio calls, no group chats, no guessing where the driver is.

  1. Order placed on the storefront

    The customer picks a delivery window, pays, and gets a confirmation. The order enters the kitchen queue and the dispatch pipeline at the same moment.

  2. Kitchen fires the ticket

    The KDS receives the order. When the kitchen marks it ready, the driver app queues it for dispatch — no manual handover, no paper docket passed to the runner.

  3. Driver receives the run

    The next available driver sees the order details, the address, and the delivery window on their phone. Turn-by-turn directions open in one tap.

  4. Customer gets live status updates

    As the driver picks up and moves, the customer receives automatic updates — order collected, en route, arriving. No manual messages, no front-desk phone calls.

  5. Proof of delivery captured

    Photo, signature, or PIN at the door. The proof attaches to the order record and is visible to the ops manager in real time — not just filed away.

  6. Driver returns, loop closes

    When the run is marked complete, the kitchen and front desk see the driver back in range. The order record closes with timestamps, route, and proof — owned by the venue.

A dispatch queue that tells you the full picture.

The dispatch view in the admin app shows every active run: which driver has which order, where they are, when they're due back. Nothing needs a phone call to find out.

Updates in real time — no refresh needed

Dispatch — Live runs 3 active · 2 queued
  • Order #2847 — 14 Rundle St En route · ETA 6 min
  • Order #2851 — 8 Gilles St Collected · ETA 12 min
  • Order #2853 — 22 Hutt St En route · ETA 4 min
  • Order #2856 — 5 Frome St Queued · Driver returning
  • Order #2858 — 31 Pulteney St Queued · KDS not ready

Aggregator versus in-house delivery.

Aggregators work well for discovery. They are a poor fit for a venue that already has repeat customers — because every order through their platform gives them the data and keeps you in the dark.

Through an aggregator

You fulfil the order. They keep everything else.

  • 15–30% commission deducted before you see a cent
  • Customer address and order history owned by the platform
  • Dispatch timing set by their algorithm, not your kitchen
  • No direct customer relationship — reorders go to their app
  • Disputes and refunds handled by their support team

In-house with Equimise

You fulfil the order. You keep everything.

  • No per-order commission — a flat monthly fee covers the app
  • Every delivery address and order history in your customer record
  • Dispatch fires when the KDS says the food is ready
  • Repeat customers reorder directly through your storefront
  • Disputes resolved by your team with the full order record

The full in-house delivery picture.

Run your own delivery from today.

Book a 30-minute walkthrough. We'll map your zones, configure dispatch rules, and show you what the driver queue looks like when it's tied to your kitchen.

Book a demo See pricing