Skip to content
Coming soon

Gaps in the book, filled automatically.

The reservations agent monitors your booking schedule and acts on openings — contacting your waitlist by SMS, recovering no-show slots and rebalancing covers across sections. It runs within rules you set and never overbooks.

Join the early access list See the platform

A gap spotted and filled before you noticed it.

The agent monitors the booking schedule in real time. When a cancellation creates a gap, it checks your waitlist for a matching party size and sends an SMS offer immediately — the recovered booking appears in the same view where the gap was.

4 min 38 sec from cancellation to confirmed replacement

Friday service — 7:00–9:30 PM Live · 4 tables · 2 sections
  • 7:00 PM — Table 4 · Party of 2 Confirmed
  • 7:15 PM — Table 7 · Party of 4 Confirmed
  • 7:30 PM — Table 4 · Party of 3 — GAP (cancellation) SMS sent
  • 7:45 PM — Table 9 · Party of 2 Confirmed
  • 8:00 PM — Table 7 · Party of 6 Confirmed
  • 8:15 PM — Table 4 · Party of 3 — Waitlist fill Seated

From cancellation to seated guest in under five minutes.

The agent acts the moment a gap appears — no manual monitoring, no call-down list, no lost revenue from a slot that sat empty.

  1. No-show flagged

    A booking is marked as a no-show or a cancellation comes in. The agent detects the opening and checks the remaining time against your minimum-fill threshold.

  2. Waitlist matched

    The agent scans your waitlist for guests with a matching party size and date preference, ranked by the priority order you've configured.

  3. SMS offer sent

    An SMS goes out to the top match with the slot details and a time-limited confirmation link. If they don't respond within your set window, the next guest on the list is contacted.

  4. Booking confirmed

    The first guest to confirm gets the table. The booking updates in your calendar instantly — same system, same floor view, no manual entry.

  5. Section rebalanced if needed

    If the recovered booking tips one section over your preferred cover spread, the agent flags it for your review or adjusts automatically depending on your settings.

  • 60–80% of recoverable no-show slots filled when a waitlist is active
  • < 5 min from cancellation detection to first SMS sent
  • Per-venue rules — covers, sections and send windows set by you No shared settings
  • Zero double-bookings — agent works within your live capacity Hard constraint

Three parts of the book that run themselves.

  • 01

    No-show slot recovery

    A cancellation at 5 PM on a Friday is still fillable. The agent moves on it immediately — the window where a replacement can be seated and served is narrower than it looks.

  • 02

    Waitlist outreach

    Most venues collect a waitlist and don't act on it at scale. The agent contacts guests in the order and at the times you configure — not when someone remembers to call down the list.

  • 03

    Cover rebalancing

    Bookings that bunch in one section at the same time create pressure in the kitchen and on the floor. The agent distributes incoming reservations to keep covers spread across sections within your floor plan.

A reservations book that works passively is the difference between a full Friday and a half-empty one. By the time a host has manually called three waitlisted guests, the slot is usually gone. The agent moves in seconds — and it never forgets to check the waitlist when a gap appears. Rolling out venue-by-venue from late 2026.

Equimise operations playbook

  • 60–80%

    of recoverable no-show slots filled when waitlist is active

  • < 5 min

    from cancellation detection to waitlist SMS sent

Part of the same reservations system.

Get early access to the reservations agent.

We're running the first venue pilots now. Register your interest and we'll show you how the agent works against your current booking setup.

Join the early access list See the platform