Picks up on the first ring.
Your venue phone, answered by an AI voice agent every shift. It books reservations, handles FAQs, takes pickup orders and transfers to your team when the situation needs a human — without interrupting service.
Handles the routine so your team doesn't have to.
The agent speaks naturally and checks your live availability in real time. When it recognises a caller's number, it greets them by name and recalls their last visit. Complex requests get transferred with the full call context already attached.
Booking logged to reservations system in real time
- Caller — 'Hi, do you have a table for two tonight?' 0:04
- Agent — 'Yes, we have 8:15 or 8:45 available. Which works?' 0:09
- Caller — 'Eight-fifteen please. Name's Sarah.' 0:18
- Agent — 'Done. Confirmation SMS on its way, Sarah.' 0:22
- Caller — 'Actually — is there parking nearby?' 0:29
- Agent — 'Street parking on Harris St, or the Wilson Carpark two minutes away.' 0:35
From ring to resolution in under a minute.
The agent follows the same logic every call — no variation, no hold music, no missed bookings from a distracted host.
-
Answers on the first ring
No hold queue. The agent picks up immediately, introduces itself as your venue and asks how it can help.
-
Identifies the caller
Matches the inbound number against your guest records. Returning guests are greeted by name with their history surfaced for handoff.
-
Handles the request
Books or modifies reservations against live availability, answers FAQs from your configured knowledge base, or routes pickup orders to the kitchen queue with an accurate wait time.
-
Confirms by SMS
Booking details land in the caller's messages within seconds. No follow-up call needed, no manual entry.
-
Escalates when it should
Complaints, large-party requests or anything outside its scope get transferred to your team — with the full call transcript and caller profile already attached.
Three things that stop being problems.
-
01
Calls missed during a rush
The agent answers every inbound call regardless of how many are ringing at once. Saturdays at 6:30 PM are no different to a quiet Tuesday morning.
-
02
Repeat questions burning shift time
Hours, dietary options, parking, BYO policy — the agent draws from your venue's knowledge base and answers correctly every time, in the right voice.
-
03
Bookings lost to voicemail
When a call can't be handled in full, the agent logs the number and sends an outbound SMS to follow up. Nothing goes to voicemail and disappears.
Part of the same reservations and ordering layer.
-
Online reservations
Phone and web bookings land in the same calendar. No double-ups, no manual reconciliation.
Read more → -
Online ordering
Phone pickup orders route straight to the kitchen alongside your web and app orders.
Read more → -
Reservations platform
Manage table allocation, waitlists and guest profiles from a single floor view.
Read more →
Get early access to the phone agent.
We're rolling the phone agent out to a limited set of venues first — venue-by-venue from late 2026. Register your interest and we'll be in touch when your spot is ready.